Read the following excerpt and answer the questions specifically mentioned.

Read the excerpt below (attached) and answer the following questions in 100-150 words each:
(a) What did Brown and BWNS do well in this situation? What could have been done better?
(b) What skills does it take to be an effective interface with the customer? Has this project been successful for BWNS?
(c) Is the customer always right? Do you think any of the “common reporting problems” described in the chapter may have occurred here?