Operational excellence questions

Describe some factors that contribute to the capacity of an emergency room, as measured by the number of patients served per day. Use at least two unique references. Length: 4-5 paragraphs (at least 100 words per paragraph).
2. What are the three steps in designing process layouts? Use at least two unique references. Length: 4-5 paragraphs (at least 100 words per paragraph).
APA format is required. References should be listed immediately after the question that is being answered. Each question lists a minimum number of unique scholarly references; the textbook is considered one unique reference (per question) regardless of how many times it is used. All references should be from the years 2007 to present day.