When writing good news, remember to use the direct approach; however, when writing the bad news, use indirect approach. A single upload is fine, as long as each memo starts on a new page. After your assignment is uploaded, please click on “View Feedback” to verify that the formatting was not altered. If necessary, please correct and resubmit. Remember to adhere to formatting guidelines, including margins and spacing
Use Times Roman Numeral, Courier New, or Arial.
Left justify memo and use 1-inch margin.
Use correct headings (You may use caps, bold font, and double-space):Date: Write out month completely
To: Reader’s names and job titles
From: Your name and job title
Subject: Be specific and concise
Do not use salutation.
Memo must be single-spaced (except for headings); leave a space between each paragraph.
Do not indent paragraphs.
No need to use complimentary close or signature block.
Reference your sources (Links to an external site.)
Bullets and Headings (PDF
Scenario (Bad News)Due to Covid-19, ABC Corporation will have to lay-off or furlough some employees. Write a memo to the employees explaining this scenario. Use the indirect approach
Header: Begin your memo with the four standard memo heads (Date, To, From, Subject).
Body/Discussion: Remember that memos do not begin with greetings or salutations. Use the indirect approach when announcing negative news. Use buffer. Provide background context that will help them to understand the reason for the bad news. Use clear but positive language. Avoid ending with negative impressions. Try to end with a message of hope and optimism. Conclude the memo by indicating how the reader may contact you if he/she has any questions.