Case Study Analysis – Civil Penalty Against United Airlines

Case Study Analysis Instructions


q Before you begin writing, follow these guidelines to help you prepare and understand the case study information.

q Read and examine the case information thoroughly.

q Take notes and/or highlight relevant facts to underline key problems.

q Analyze and apply critical thinking based upon the course readings, discussions, outside research, and your experience.

q Write a 2–3 page analysis, using the APA format, to answer the following areas.

q Identify two or three key problems.

q Why do they exist?

q How do they impact the organization/Industry?

q Who is responsible for the situation?

q Develop a possible solution.


Case Study vs. Case Study Analysis

q A case study is typically a report about a person, group, or situation that is the result of a study over time. The report is a presentation of facts with no appreciable analysis.

q A case study analysis is the application of critical thinking of the case study material that results in possible recommendations to correct, alter, and or minimize the

impact of a problem(s) or issue(s) found in the case study.

**Please choose the Case Study Analysis option. **


Case Study Analysis Topic


q The U.S. Department of Transportation’s Federal Aviation Administration (FAA) proposes a $435,000 civil penalty against United Airlines for allegedly operating an aircraft that was not in an airworthy condition.

q The FAA alleges that on June 9, 2014, United mechanics replaced a fuel pump pressure switch on a Boeing 787 in response to a problem that a flight crew had documented two days before. However, the airline failed to perform a required inspection of the work before returning the aircraft to service, the agency alleges.

q United operated the aircraft on 23 domestic and international passenger flights before performing the required inspection on June 28, 2014, the FAA alleges. Two of those

flights allegedly occurred after the FAA had notified United that it had not performed the inspection. The FAA alleges the aircraft was not airworthy during all 23 of the flights.

q Reference: Molinaro, T. (2017). Press Release – FAA Proposes $435,000 Civil Penalty Against United Airlines. Retrieved from:


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